Shipping policy
Shipping Policy
Last updated: August 19, 2026
At Orelia, we are committed to providing a smooth, reliable, and transparent delivery experience.
This Shipping Policy explains how orders placed through orelia.online are processed and delivered.
1. Processing and Delivery Times
We carefully prepare and process every order to ensure a smooth delivery experience.
Our estimated delivery time is:
7–21 Business Days
Delivery times may vary depending on:
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The destination country or region.
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The volume of orders being processed.
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Product availability.
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Shipping and transportation conditions.
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Customs or other circumstances beyond our reasonable control.
The 7–21 business day timeframe is an estimated delivery timeframe and not a guaranteed delivery date, unless expressly stated otherwise.
We encourage customers to take this estimated timeframe into consideration when placing an order.
2. Order Processing
Orders are processed as quickly as reasonably possible.
During periods of high order volume, processing and delivery may take longer than usual.
We appreciate your patience and understanding during particularly busy periods.
3. Tracking
Where tracking information is available, tracking details may be provided to the customer after the order has been shipped.
Please note that tracking information may take some time to become active after the shipment has been handed to the carrier.
4. International Shipping
Orelia may serve customers in different markets.
Delivery times can vary depending on the destination and local transportation conditions.
International orders may also be subject to customs procedures, import requirements, or other local requirements depending on the destination.
Any applicable customs duties, taxes, or import charges will be handled in accordance with the laws and requirements applicable to the relevant destination.
5. Delivery Delays
Although we work to ensure that orders are delivered within the estimated timeframe, certain delays may occur due to circumstances beyond our reasonable control.
These circumstances may include:
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High order volumes.
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Transportation delays.
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Customs processing.
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Weather conditions.
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Public holidays.
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Carrier-related delays.
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Other unforeseen circumstances affecting transportation or delivery.
If we become aware that an order cannot be shipped within an applicable promised or legally required timeframe, we will take the steps required by applicable law, which may include notifying the customer of the delay and providing any applicable cancellation or refund options.
6. Incorrect or Incomplete Delivery Address
Please carefully check your delivery address before completing your order.
Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.
If you notice an error in your delivery address after placing your order, please contact us as soon as possible at:
If your order has not yet been shipped, we will make reasonable efforts to update the delivery address before the order leaves our shipping process.
Once an order has been shipped
Once an order has been shipped or handed over for delivery, we may no longer be able to modify, redirect, or cancel the shipment.
If an order has already left our shipping process and the customer provided an incorrect, incomplete, or outdated address, Orelia cannot guarantee that the package can be redirected or recovered.
In such circumstances, Orelia will generally not be responsible for the resulting delivery issue and no refund or replacement will be provided solely because an incorrect delivery address was provided by the customer, to the extent permitted by applicable law.
For this reason, please double-check your full delivery address before placing your order.
If you realize that you entered an incorrect address, contact us immediately at:
The sooner you contact us, the greater the possibility that we can correct the address before the order is shipped.
Nothing in this section is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded.
7. European Union Customers
For customers located in the European Union, mandatory consumer protection rights continue to apply.
Where applicable under European Union law, consumers have the right to receive their order within the agreed delivery period or, where no delivery period has been agreed, within the legally applicable period.
If an order cannot be delivered within the applicable legal timeframe, the consumer may have rights to request delivery within an additional appropriate period or to cancel the contract and obtain a refund, as provided by applicable law.
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights applicable to customers in the European Union.
For information regarding returns, refunds, and the applicable right of withdrawal, please refer to our applicable Returns and Refund Policy.
8. United States Customers
For customers located in the United States, Orelia aims to process and ship orders within the timeframe communicated on the website.
Our estimated delivery timeframe is:
7–21 Business Days
If Orelia is unable to ship an order within an applicable promised timeframe, we will provide the customer with the notices and options required by applicable law.
Where required, this may include the option to agree to a delay or cancel the order and receive a prompt refund.
Nothing in this Shipping Policy is intended to limit or exclude mandatory consumer rights applicable under U.S. federal or state law.
9. Other International Customers
For customers outside the European Union and the United States, delivery times and customer rights may vary according to the destination and applicable local laws.
Orelia will comply with mandatory consumer protection requirements applicable to the relevant transaction.
10. Damaged, Lost, or Incorrect Orders
If your order arrives damaged, contains an incorrect product, or you experience another issue with your delivery, please contact us as soon as possible at:
Please provide your order information and details of the issue so that we can review the situation and determine the appropriate solution.
Your mandatory consumer rights remain unaffected.
11. Delivery Address
Orders are shipped to the delivery address provided by the customer during checkout.
Before completing your purchase, please carefully review:
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Your full name.
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Your street address.
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Your apartment, unit, or building information, where applicable.
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Your city.
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Your postal or ZIP code.
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Your country.
Providing accurate delivery information helps us avoid unnecessary delivery problems and delays.
12. Delivery Estimates
The 7–21 Business Days timeframe is an estimated delivery period intended to provide customers with a clear expectation regarding delivery.
Actual delivery times may vary depending on the destination, order volume, transportation, customs, and other circumstances.
This estimated timeframe does not override any mandatory delivery periods or consumer rights required by applicable law.
13. Customer Support
We are here to help.
If you have any questions about your order, shipping, delivery address, or tracking information, please contact us at:
We recommend contacting us as soon as possible if you notice any issue with your order or delivery information.
14. Changes to This Shipping Policy
Orelia may update this Shipping Policy from time to time.
Any updated version will be published on orelia.online and will include a revised “Last updated” date.
15. Contact Us
For any questions regarding this Shipping Policy or your order, please contact:
Orelia
Website: orelia.online
Email: contact@orelia.online
We are committed to providing our customers with a clear and reliable shopping experience.
Orelia
orelia.online
contact@orelia.online